Why hasn’t my cashback been tracked?

It can take up to 14 days for your transaction to be tracked. You can check the status of your cashback by logging into Portfolio Perks and checking your wallet.

To avoid any tracking problems, always access the retailer’s website via the get cashback link in Portfolio Perks. Once on the retailer’s website, don’t click onto another site until you have completed your purchase as this may mean your cashback can’t be tracked.

Additionally, ensure you have cookies enabled and don’t use private browsing as your cashback won’t be tracked.

If your cashback hasn’t been tracked after 14 days, please contact us.