How much does it cost to phone your 0345 number?

It costs the same as ringing a regular UK landline. And if you have any inclusive minutes in your phone package, either landline or mobile, you can use them to call 0345 numbers free of charge.

We use an 0345 number because it allows us to have a single point of contact for our customers that doesn’t cost them any more than local or national 01 and 02 numbers.

Since 2014, businesses have been prohibited from using 0845 and other premium numbers for customer service helplines, so you should never be charged more than the basic rate for this type of call.