FAQs

What format do you need my supporting evidence files in?

We can accept scanned copies or photographs of your supporting evidence. Please use the following guidelines when preparing your files:

  • Stick to a maximum file size of 10MB
  • Make sure the document is clear and legible
  • Do not crop out any details
  • If there is information on the back of the receipt, for example the date or time of purchase, please provide both sides.