Why has my expense claim been declined?

There are a number of possible reasons we might have to decline an expense claim:

  • It wasn’t an allowable expense – in other words, it didn’t meet our expenses guidelines
  • We didn’t receive supporting evidence from you to back up the claim
  • The receipt we received was invalid

It might be a good idea to read our expense guide to refresh your memory on what you can and can’t claim. If you’re still unsure, feel free to get in touch and we’ll be happy to explain in more detail why we weren’t able to process your claim.