Why haven’t I been paid?
We know how worrying it can be if you aren’t paid when expected, so thankfully it doesn’t happen very often. When it does, we’ll do everything we can to help sort it out as quickly as possible.
Firstly, it’s worth clarifying that you really have missed a payment. Start by double checking what pay day and frequency you’re on. Sometimes it can change if you’ve recently started working with a new agency.
Keep in mind too that when pay day arrives, it can take up until midnight for your money to clear in your bank account. We’ll email and text (if you’re signed up for those services) by the evening to reassure you that your payment is on its way. If you’ve received either of those messages, keep an eye on your bank account because your pay will be in there soon.
If your expected pay day has passed and you haven’t received a payment, double check that we have your correct bank details. This could be an issue if this would’ve been your first ever payment with us or you’ve recently changed bank account.
If everything’s in order there, please give us a call so we can investigate further as a matter of priority.