Help! I’m having problems logging into my account.

Is this your first time logging in? If so, start by setting up your login details.

If you’ve definitely logged into your account in the past but are having a spot of bother on this occasion, try these suggestions:

  • Double check that you’re entering exactly the same email address as we have on record for you. For example, you may have given us an email address that ends with @googlemail.com but you now use @gmail.com.
  • Remember your password is case-sensitive. Make sure you’re using the same mixture of UPPER CASE and lower case letters as you used when you first set up your password.

If all else fails, it’s easy to reset your login details.