What are my rights under the Agency Workers Regulations?

The rights which the Agency Workers Regulations (AWR) give an agency worker are split into two categories: rights they receive from day one […]

Read more

How do I get my perks?

To get your perks, log into your account, click Portfolio Perks and follow the instructions from there. Once you’ve done that, we’ve got some […]

Read more

When will I receive my tax rebate?

If you’re due a tax rebate for the current tax year, we’ll receive notification to change your tax code from HMRC. […]

Read more

What is my Key ID?

Your Key ID is your unique number that we use to process your payroll and manage your account. It’s a good idea […]

Read more

Help! I’m having problems logging into my account.

Is this your first time logging in? If so, start by setting up your login details. If you’ve definitely logged into your […]

Read more

How do I change my bank details?

If you’d like to change the bank or building society account that we make your payments into, you can quickly […]

Read more

Can I increase my pension contributions?

You can make additional contributions directly to your pension provider, either regularly by Direct Debit or as a single one […]

Read more

When will I receive my recipient’s details?

We’ll email your recipient’s details to you on 22nd November. This will include their name, address and any info they’ve […]

Read more

How do I update my postal address?

Log into your account and click on the My account section. Click on Personal details. You’ll see your current contact details. Click […]

Read more