Toggle menu
Support
News
Contact us
Your account
Join us
Secret Santa
Support centre
FAQs
Secret Santa
Should I wait until I receive a gift before I send mine?
Am I buying a gift for the same person who’s buying one for me?
My recipient has asked for something specific. Do I have to buy it?
What is a Secret Santa gift exchange?
Why are you organising a Secret Santa for contractors?
Who is taking part in the Key Portfolio Secret Santa?
How do I sign up for Secret Santa?
When will I receive my recipient’s details?
Will I be asked to send a gift overseas?
What sort of gift should I send?
How much do I need to spend?
Is there a deadline to send my gift?
Am I guaranteed to receive a gift?
Is the process completely secret?
Can I be a Secret Santa without being a gift recipient, or vice versa?
I have no idea what to buy my recipient – help!
Should I enclose anything with my gift?
I live near my recipient. Can I hand deliver my gift?
Can I put my return address on the package?
What happens if I don’t send a gift?
What do I do if I don’t receive a gift?
What happens if I hate my gift?
How can I thank my Secret Santa?
Still can't find what you're looking for?