FAQs

Data protection

What data would you share with my recruitment agency?

Why do you need to know my sex?

Why do you want to know my title?

Do you transfer my data outside the EU?

Is Key a data controller or processor?

Do you have a Data Protection Officer?

Where can I find a copy of your privacy policy?

Who are your data processors?

How do I opt out of receiving communications from you?

How do you keep my data secure?

Umbrella Companies

What is a contract of employment?

How is my take-home pay calculated?

What is an Umbrella Company?

What is my employment status?

Getting started

Who should I contact if I have a query?

How can I get involved with the Key Portfolio community?

How do I join your mailing list?

How do I switch to Key Portfolio from another Umbrella?

How is my take-home pay calculated?

What is an Umbrella Company?

How do I submit an expense claim?

What is my employment status?

How do I apply for a National Insurance Number?

Do I need to send you a P45 from my last employer?

What Entitlement to Work documents do I need to send?

How do I join Key Portfolio?

My account

Where can I find my statement of particulars?

How do I report a workplace accident or injury?

Where can I find my contract of employment?

What is my payroll number?

Where can I find my Employee Handbook?

Why have you ended my employment?

Could you please send me a P45?

How do I leave Key Portfolio?

What is my Key ID?

How do I join Key Portfolio?

Can I log into my account without an email address?

What do I do if my account is blocked?

How do I choose new login details?

How do I change my password?

Help! I’m having problems logging into my account.

It’s my first time logging into my account – what do I need to do?

Statutory benefits

Who should I contact if I have a query?

How do I apply for shared parental pay?

How much shared parental pay will I receive?

How long can I get shared parental pay for?

Am I eligible for shared parental pay?

How long can I get paternity pay for?

How much paternity pay will I receive?

How do I apply for paternity pay?

Am I eligible for sick pay?

How much adoption pay will I receive?

How long can I get adoption pay for?

How do I apply for adoption pay?

Am I eligible for adoption pay?

Am I eligible for paternity pay?

How long can I get maternity pay for?

How much maternity pay will I receive?

How do I apply for maternity pay?

Am I eligible for maternity pay?

How much sick pay will I receive?

How long can I get sick pay for?

How do I apply for sick pay?

Payments

Why am I making postgraduate loan repayments?

What is the number of ‘Hours’ displayed on my pay advice slip?

How much gross pay have I received this year?

What are the YTD figures on my pay advice slip?

What is ‘employer’s outgoings’?

What should I do if I think I’ve been overpaid?

One of my agencies pays monthly. Why can’t you pay me weekly for my other agencies?

How is my take-home pay calculated?

When do I get paid?

Do I get holiday pay?

What should I do if I think I’ve been underpaid?

Why has my take-home pay decreased?

Why has my take-home pay increased?

Why am I making student loan repayments?

How much is your margin?

Why haven’t I been paid?

When will I get paid at the bank holiday?

Can I still view my pay advice slips after I’ve left Key Portfolio?

What time will my payment clear in my bank account?

Can I get a copy of an old pay advice slip?

How do I view my pay advice slip?

Can you text me to confirm when I get paid?

Will I receive a payslip?

Holiday pay

What happens to my holiday pay if I leave Key Portfolio?

What is the deadline for requesting holiday pay?

How do I request my holiday pay?

How much holiday pay have I accrued?

Do I get holiday pay?

Expenses

Can I see a quick guide to supporting evidence?

Should I keep a log of my mileage?

What is a dual purpose expense?

How much is my expense balance?

What is an expense balance?

What should I do if I make a mistake on my expense claim?

Why has my expense claim been declined?

Why haven’t my expenses been processed?

Why is there a limit to the amount of expenses you can process?

How do I submit an expense claim?

Can I download and print an Expense Form?

What happens after I submit my expense claim?

What format do you need my supporting evidence files in?

How do I send my proof of purchase for an expense claim?

Is there a deadline for submitting my expenses?

Pensions

Why have my pension contributions increased?

Who should I contact if I have a query?

Can I increase my pension contributions?

Can I give you advance notice that I don’t want to be enrolled into a pension?

Why have I not been automatically enrolled into your pension scheme?

What are my pensionable earnings?

Can I choose to join your pension scheme?

How do I leave your pension scheme?

Have I already given you my National Insurance Number?

What is the employer pension contribution?

How much are employee pension contributions?

In what circumstances will you automatically enrol me into a pension?

Could you tell me about your pension scheme?

Tax

Who should I contact if I have a query?

How much tax and National Insurance have I paid this tax year?

What are the YTD figures on my pay advice slip?

What is the apprenticeship levy?

What’s Week 53 and how does it affect me?

When will I receive my tax rebate?

Am I due a tax rebate?

Do I need to complete a tax return?

How do I know what my tax-free personal allowance is?

Why has my tax code changed?

What are the differences between cumulative and non-cumulative tax codes?

How do I change my tax code?

When does the tax year start?

What is a tax-free personal allowance?

National Insurance

What is the new Health and Social Care levy?

Who should I contact if I have a query?

How much tax and National Insurance have I paid this tax year?

What are the YTD figures on my pay advice slip?

Have I already given you my National Insurance Number?

Can I claim my National Insurance back when I leave the UK?

How much National Insurance do I pay?

Am I paying Employer’s National Insurance?

What is Employer’s National Insurance?

What is my National Insurance number?

What is a National Insurance number?

Why do I need a National Insurance Number?

Do I still pay National Insurance after I’ve reached State Pension age?

How do I apply for a National Insurance Number?

Proof of income/employment

Can you provide me with a statement of my projected income?

Can you provide me with a character or personal reference?

Can you help me claim loss of earnings from jury service?

Can you help with my mortgage or letting agency application?

Can you give me a reference for a new job?

Entitlement to Work

Can you accept a visa in an expired passport?

What if my passport is in my previous name?

How do I certify my Entitlement to Work documents?

What Entitlement to Work documents do I need to send?

Technical support

Why can’t I click on the link you emailed to me?

My internet browser is out-of-date – what do I do?

Timesheets

How do I track the status of my timesheet?

How do I complete the Submission section of my timesheet?

How do I complete the Pre-Approved Additional Sums section of my timesheet?

How do I complete the Pre-Approved Expenses section of my timesheet?

How do I complete the Rates section of my timesheet?

How do I complete the Site Entry section of my timesheet?

How do I complete the Agency and Period section of my timesheet?

Can I see a step-by-step guide to submitting timesheets?

How do I submit timesheets?

When should I submit my timesheets?

Agency Workers Regulations

Who is the ‘Hirer’ for AWR purposes?

When do I qualify for AWR ‘week-13’ rights?

I don’t think I’m receiving my rights under the Agency Workers Regulations. What should I do?

What are my rights under the Agency Workers Regulations?

Personal details

Who should I contact if I have a query?

How can I check if my personal details are correct?

How do I advise you that I’ve changed my name?

How should I provide my bank details?

How do I change my bank details?

How do I update my email address?

How do I update my phone number?

How do I update my postal address?

Recruitment agencies

How do I remove an agency from my account?

How do I add a new agency to my account?

Why should I add all my agencies to my Key Portfolio account?

Does my agency work with Key Portfolio?

Can I see a list of my recruitment agencies?

What happens if I work through more than one recruitment agency?

P45s

What is a P45?

What should I do with the P45 Key sent me?

Do I need to send you a P45 from my last employer?

P60s

What is my payroll number?

When will I receive my P60?

Why haven’t I received a P60 from you?

Are earnings from my previous employment included on my P60?

Why are some figures on my P60 lower than I expected?

I’ve lost my P60 – what do I do?

What should I do with my P60 when it arrives?

Can I get a paper copy of my P60?

Can you send me this year’s P60 now?

How will I receive my P60?

What is a P60?

P11Ds

What is a P11D?

When will I receive a copy of my P11D?

Why haven’t I received a P11D?

What should I do with my P11D when it arrives?

Can I get a paper copy of my P11D?

How will I receive my P11D?

Community

What supply teaching advice can you offer me?

How can I contribute to the supply teaching knowledge bank?

How can I get your contracting newsletters?

How can I get your supply teaching newsletters?

How can I get involved with the Key Portfolio community?

How do I join your mailing list?

Can I write an article for your blog?

How do I join Key Portfolio?

About us

Who is my employer?

Where can I find your gender pay gap information?

I have concerns related to modern slavery – how do I report it?

Who should I contact if I have a query?

Where can I find your Modern Slavery Statement?

Would Key like to sponsor my event?

Could Key please sponsor me or donate to a charity?

What is your complaints procedure?

What is your PAYE reference number?

How do I notify you of the death of an employee?

How do I join your mailing list?

What is your Unacceptable Actions Policy?

Can I write an article for your blog?

How much does it cost to phone your 0345 number?